Frequently Asked Questions
Will prints match what I see on my screen?
Every effort is made to adjust the images shown here for accuracy. Since the calibration of every monitor or screen is beyond my control, you may see some slight variation.
Depending on the size of your print, you may see some variation in cropping.
Lighting conditions can cause color shift. I accept returns for any reason, though if the color is correct in natural light you would need to cover the return shipping cost in this scenario. (Alternatively, you could switch to "daylight" or "cool white" light bulbs.)
Custom and personalized orders
Custom sizes are available, please contact me for pricing.
You may request the following at checkout for no additional charge:
- Include artist signature (lower right corner, digitally applied)
- Include, remove, or adjust a border on your print (paper size stays the same)
Please be aware that any customized orders are NOT eligible for refund.
How does size work for frames?
Generally frames are sized according to the print that fits inside. The frame adds to the overall width and height as follows:
FINE ART PAPER:
Frame adds approximately 1" to width and height when accounting for overlap.
CANVAS:
Frame adds approximately 1.5" to width and height when accounting for frame width + space between frame and canvas edge.
Click here for a detailed size chart.
Do you outsource printing?
Note cards and fine art paper prints up to 16" x 20" shipping within the US are created by me, on a professional-grade printer in my home. Larger sizes, framed prints and canvas, and international orders are created by professional print shops.
When will my order ship?
Most prints are ready to ship in 3 business days. Framing may take up to 5 business days. Oversized canvas prints may require up to 8 business days production time.
During high-demand seasons (i.e. the Christmas holiday) production may be delayed beyond the expected 4 to 5 business days. If this occurs, I will update you with the adjusted production schedule.
Transit time is estimated at checkout; typically 2 - 5 business days within the US, 2 - 8 business days internationally.
What if my order arrives damaged?
I am of course happy to replace or refund any prints that are damaged. I do ask that you contact me within 14 days of delivery and that you provide photos that show any damage to the item AND photos of the packaging, even if the packaging is fine. These photos are required for filing an insurance claim.
Do you accept returns?
Yes, I accept returns for any reason. Because of this generous return policy, I must ask that you cover return shipping costs.
Please contact me to initiate a return within 14 days of delivery, and return any items within 30 days. Please use original packaging whenever possible, and be sure to use the return address I provide. (Do not return to the print shop, since they do not accept returns.) I can provide a return shipping label, however I must deduct the cost of return shipping from the refund amount.
Failure to return to the correct address in new condition fit for resale voids eligibility for refund.
Can I cancel my order?
Yes, though orders are sent to production very quickly to reduce turnaround time. I can't guarantee cancellation past one hour after ordering.
Do I need to pay customs fees or tariffs?
I collaborate with professional print shops located in the UK, EU (Spain/Netherlands), Australia, and Canada. Orders are routed to ship from the facility within your own country or region so this means no customs fees or tariffs for orders shipping outside the US.